Given the world's accelerating rate of aging, age-friendly design for senior citizens has emerged as a key area of focus for design advancement. The purpose of this study is to apply the KANO and service convenience models to examine the needs of users about the use of health management platforms. Through questionnaire research, the study gathers 143 reliable data points, which are then thoroughly analyzed in four dimensions: benefit, post-benefit, access, and transaction. The results show that users consider emergency support, health behavior improvement, and health ins benefit, post-benefit, access, and transaction. The results show that users consider emergency support, health behavior improvement, and health insurance and claims to be the basic functional needs of health management platforms, and have higher expectations for membership reduction policies, mental health support, and health file establishment; the improvement of health data monitoring, information security and privacy protection, and expert consulting services will significantly enhance user satisfaction. The study provides a scientific basis and practical suggestions for the development strategy and optimization strategy of the future aging health management platform.

Hairong Xiao, Zhaoxia Wang. Study on the Service Convenience of Aging-Friendly Health Management Platform Based on KANO. The Frontiers of Society, Science and Technology (2024), Vol. 6, Issue 6: 40-48. https://doi.org/10.25236/FSST.2024.060607.

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