The Frontiers of Society, Science and Technology, 2025, 7(7); doi: 10.25236/FSST.2025.070704.
Linzhi Zhou, Sufen Liu
Guangzhou Software College, Creative Design School, Guangzhou, China
Starting from the current research status and interaction issues of smart lighting products, this study explores smart lighting products based on service design methods and age-friendly design principles, aiming to address the issues of lack of safety, high operational redundancy, and inclusivity faced by elderly users when using these products. Through interviews, we gather information on the current situation and behavioral needs of elderly users. We utilize user personas and user journey maps, tools from service design methods, to construct various user models, identify key touchpoints, pain points, and opportunities. Prototype products are developed for usability verification. Service design methods enable us to explore the intelligent needs of the elderly throughout the entire process of using lighting products. The derived age-friendly design of smart lighting products is highly inclusive, satisfying the elderly's needs for smart lighting products while enhancing their satisfaction with these products. This study effectively addresses the age-friendly design issues of smart lighting products, improves the experience satisfaction of various elderly users when using smart lighting products, and provides practical evidence for the development of age-friendly design for smart lighting products.
Service Design; Intelligent Lighting; Interaction Mode; Age-Friendly Design
Linzhi Zhou, Sufen Liu. Research on Age-Friendly Design of Smart Lighting Products Based on Service Design. The Frontiers of Society, Science and Technology (2025), Vol. 7, Issue 7: 22-28. https://doi.org/10.25236/FSST.2025.070704.
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