The Frontiers of Society, Science and Technology, 2023, 5(6); doi: 10.25236/FSST.2023.050615.
Chen Zhiheng1, Yuan Xizhou2, Yuan Renxiang1, Zhou Guoli1
1College of Civil Engineering, Southeast University, Nanjing, 214135, China
2College of Music and Dance, Chongqing College of International Business and Economics, Chongqing, 401520, China
Since the outbreak of the new crown, it has caused an unprecedented serious impact on the Chinese aviation industry. The effective degree of civil aviation companies' management of their own corporate services, whether airlines can make profits, whether they can shape a high-visibility and high-reputation corporate image, and whether they can sustain development are all inseparable from the airlines' own public relations construction. Civil aviation service is an important part of transportation service, and in the fierce aviation market competition, good service attitude and service quality play a vital role in occupying the civil aviation market, so airlines need to study and analyze service concept and service management in detail. In this paper, the importance of civil aviation service management construction is analyzed against the background of the new crown epidemic.
Civil aviation services; management; enterprise construction
Chen Zhiheng, Yuan Xizhou, Yuan Renxiang, Zhou Guoli. Exploring the importance of service management construction in civil aviation companies. The Frontiers of Society, Science and Technology (2023) Vol. 5, Issue 6: 97-101. https://doi.org/10.25236/FSST.2023.050615.
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