Exploration of the Quality Process of Pet E-commerce Logistics Service

<p>Ting Chihsiang<sup>1</sup>, Chang Chinlien<sup>2</sup>, Li Chen<sup>1</sup>, Zhang Lin<sup>1</sup>, Xia Yongqiu<sup>1</sup>, Ding Zhiyuan<sup>1</sup></p>

doi:10.25236/AJBM.2023.052511

Academic Journal of Business & Management, 2023, 5(25); doi: 10.25236/AJBM.2023.052511.

Exploration of the Quality Process of Pet E-commerce Logistics Service

Author(s)

Ting Chihsiang¹, Chang Chinlien², Li Chen¹, Zhang Lin¹, Xia Yongqiu¹, Ding Zhiyuan¹

Corresponding Author:

Ting Chihsiang

Affiliation(s)

¹Faculty of Management Engineering, Huaiyin Institute of Technology, Huai'an, China

²Student Affairs Office, Huaiyin Institute of Technology, Huai'an, China

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Abstract

This study investigates the usage of e-commerce by pet consumers through online platforms. The survey found that consumers have an impact on the quality of pet e-commerce logistics services.These four factors are transportation condition indicators,operational indicators,safety protection indicators, Information feedback indicators,they will impact service competition indicators.It can be seen that consumers are cautious when choosing platforms in the early stage, which has a significant impact on their selectivity. Therefore, online e-commerce needs to strengthen the promotion and business model of online platforms to gain the trust of consumers.

Keywords

logistics engineering, e-commerce, pet e-commerce, service quality

Cite This Paper

Ting Chihsiang, Chang Chinlien, Li Chen, Zhang Lin, Xia Yongqiu, Ding Zhiyuan. Exploration of the Quality Process of Pet E-commerce Logistics Service. Academic Journal of Business & Management (2023) Vol. 5, Issue 25: 77-81. https://doi.org/10.25236/AJBM.2023.052511.

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