Welcome to Francis Academic Press

Academic Journal of Business & Management, 2023, 5(25); doi: 10.25236/AJBM.2023.052511.

Exploration of the Quality Process of Pet E-commerce Logistics Service


Ting Chihsiang1, Chang Chinlien2, Li Chen1, Zhang Lin1, Xia Yongqiu1, Ding Zhiyuan1

Corresponding Author:
Ting Chihsiang

1Faculty of Management Engineering, Huaiyin Institute of Technology, Huai'an, China

2Student Affairs Office, Huaiyin Institute of Technology, Huai'an, China


This study investigates the usage of e-commerce by pet consumers through online platforms. The survey found that consumers have an impact on the quality of pet e-commerce logistics services.These four factors are transportation condition indicators,operational indicators,safety protection indicators, Information feedback indicators,they will impact service competition indicators.It can be seen that consumers are cautious when choosing platforms in the early stage, which has a significant impact on their selectivity. Therefore, online e-commerce needs to strengthen the promotion and business model of online platforms to gain the trust of consumers.


logistics engineering, e-commerce, pet e-commerce, service quality

Cite This Paper

Ting Chihsiang, Chang Chinlien, Li Chen, Zhang Lin, Xia Yongqiu, Ding Zhiyuan. Exploration of the Quality Process of Pet E-commerce Logistics Service. Academic Journal of Business & Management (2023) Vol. 5, Issue 25: 77-81. https://doi.org/10.25236/AJBM.2023.052511.


[1] Shanghai Airui Market Consulting Co., Ltd. White Paper on Pet Consumption Trends in China [M]. Research Consulting's series of research reports. 2021,https://www.iresearch.com.cn/ Detail/report? Id=3779&isfree=02021-05-01

[2] Du X.M. Survey and Analysis of Market Sales of Pet Shower Gel [M].Pet Column. 2022, 125-126

[3] Wang X.L.Analysis of the reasons for the popularity of Tiktok pet short videos [N]. News Research Guide, 2022, 13 (22) 105-107

[4] Zhang X.Y., Wang J. Research on Pet Food Packaging Design Based on Emotional Design [J]. Industrial Design. 2022, 68-70

[5] Gao R.R., Huo F. R., Research on the Design of a Service Based Pet Dog Training APP [N]. Exploration of Product Learning. 2023, DOI: 10.20055/j.cnki.1003-10069.00361

[6] Liu Q., Ji LS., Zhao D.F. The Development and Market Expansion Path of Pet Economy in Langfang City[J]. China Animal Husbandry, 2022, 16, 125-126.