Research on the improvement path of home care service quality in urban communities from the perspective of customer perception—Take L community in Guilin City as an example

<p>Huiling Cai, Jiajia Lu, Lianhao Chen</p>

doi:10.25236/IJFS.2023.051607

International Journal of Frontiers in Sociology, 2023, 5(16); doi: 10.25236/IJFS.2023.051607.

Research on the improvement path of home care service quality in urban communities from the perspective of customer perception—Take L community in Guilin City as an example

Author(s)

Huiling Cai, Jiajia Lu, Lianhao Chen

Corresponding Author:

Huiling Cai

Affiliation(s)

Guangxi Normal University, Gulin, 541006, China

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Abstract

With the development of The Times, people's living conditions continue to be improved, the average life expectancy continues to extend, accompanied by a deepening degree of aging society, the whole society is bearing the huge pressure of pension, leading to the traditional family pension function weakening and institutional pension model is no longer applicable, community home pension service model began to get on the pension "stage". Under the background of the report of the Party's Twenty National Congress of "implementing the national strategy to actively cope with the aging population", the paper tries to understand the current situation of home care service in Guilin urban community from the perspective of customer perception service quality theory, in order to find out the existing problems in the process of home care service in Guilin urban community through analysis, and put forward relevant suggestions to improve the service quality.

Keywords

Customer perception service quality theory; Urban community home care; Aging population

Cite This Paper

Huiling Cai, Jiajia Lu, Lianhao Chen. Research on the improvement path of home care service quality in urban communities from the perspective of customer perception—Take L community in Guilin City as an example. International Journal of Frontiers in Sociology (2023), Vol. 5, Issue 16: 41-46. https://doi.org/10.25236/IJFS.2023.051607.

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