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Academic Journal of Business & Management, 2019, 1(2); doi: 10.25236/AJBM.190120.

Exploration on application of ITIL based operation and maintenance management system in hospital information management


Xu xiang, Wang peiquan

Corresponding Author:
Xu xiang

First People's Hospital Affiliated to Shanghai Jiaotong University, Shanghai, China


In this paper, specific analysis was performed by starting from the background of the formation of information technology infrastructure library(ITIL) based management concept, and application of ITIL based management concept in multiple aspects was put forward based on this, for example, the strategic development goal of operation and maintenance management was determined in hospital information management, the development direction of operation and maintenance service design was clarified, the operation and maintenance management ability of hospital information system was enhanced, and the operation and maintenance safety management of hospital information system is strengthened. It is hoped that the hospital can pay attention to the effective use of the operation and maintenance management system during the information management, and can standardize personnel's work behaviors in strict accordance with the operation and maintenance management system and promote the construction of hospital informatization management when they improve personnel's professional management skills.


Operation and maintenance management; hospital; information management; specific application

Cite This Paper

Xu xiang, Wang peiquan. Exploration on application of ITIL based operation and maintenance management system in hospital information management. Academic Journal of Business & Management (2019) Vol. 1, Issue 2: 42-47. https://doi.org/10.25236/AJBM.190120.


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