Welcome to Francis Academic Press

International Journal of New Developments in Engineering and Society, 2019, 3(4); doi: 10.25236/IJNDES.030418.

Research on Quality Evaluation of Rural E-commerce Logistics Service

Author(s)

Huang Guiyuan1, Sam-Hyun Cho2

Corresponding Author:
Huang Guiyuan
Affiliation(s)

1 Beibu Gulf University School of Economics and Management, Qinzhou, Guangxi, China
2 Korea Dong-Eui University,Busan, South Korea

Abstract

With the development of rural economy, the improvement of living standards of rural residents and the improvement of quality of life, online shopping has become one of their daily life styles. The development of rural e-commerce must rely on the development of logistics industry and the quality of logistics services. It also affects the development of rural e-commerce. Based on the basic theory of Seroquel, this paper take as a company in Lingshan County as an example to construct a rural e-commerce logistics service quality evaluation system, and conducts research and collects questionnaires for local people to learn about its e-commerce logistics. The quality of service is high and low, and problems are found. Then the countermeasures to improve the quality of rural e-commerce logistics services are proposed for reference by rural e-commerce logistics enterprises.

Keywords

Rural e-commerce; Service quality; Logistics service

Cite This Paper

Huang Guiyuan, Sam-Hyun Cho. Research on Quality Evaluation of Rural E-commerce Logistics Service. International Journal of New Developments in Engineering and Society (2019) Vol.3, Issue 4: 126-135. https://doi.org/10.25236/IJNDES.030418.

References

[1] M. Li, Q. Sun(2017). Extension evaluation of B2C e-commerce logistics service quality. Business Economics Research, no.3, pp.117-119.
[2] Y.Y. Qiu, Y.H. Ma, X.H. Jiang(2017). Evaluation of B2C E-commerce Logistics Service Quality Based on SERVQUAL. Logistics Technology, vol.36, no. 6, pp.12-15.
[3] F.F. Wu, W. Liang, R. Pan(2018). Research on the Quality of Small Town E-commerce Logistics Service Based on LSQ and SERVQUAL Model. Journal of Jining Teachers College,vol.40, no. 3, pp.20-25.
[4] Y.J. Gu(2017). Research on Quality Evaluation and Promotion Strategy of Third Party Logistics Service Based on E-commerce. Value Engineering, vol.36, no.29, pp.27-29.
[5] S.G. Han, J. Wu, Q. Chen(2016). Research on Quality Evaluation Index System of Fresh E-commerce Logistics Service. Journal of Zhejiang Sci-Tech University (Social Science Edition), vol.36, no.2, pp.138-143.
[6] X. Tian, P.F. Niu, C. Wang et al.(2016). Construction and Analysis of Cross-border E-commerce Logistics Service Evaluation Index. China Market, no.45, pp.26-27+40.
[7] L. Zou, X. Yin, Y.S. Feng(2015). Research on E-commerce Logistics Service Evaluation Model Based on Analytic Hierarchy Process. Logistics Technology, vol.34, no.15, pp.97-99.
[8] C.Q. Wang(2016). Research on Optimization Strategy of E-commerce Logistics Service. Logistics Engineering and Management, vol.38, no.1, pp.100-101.