With the development of the information age, each mobile operator pays more and more attention to customers' network experience. In order to investigate the influencing factors of customers' voice service and Internet service experience, this paper firstly preprocesses the data by using spss, and secondly determines whether there is a linear relationship between the independent variable and the dependent variable, and analyzes the correlation by using Pearson's correlation coefficient. After that, we combined the principal component analysis method to reduce the dimensionality of the above variable indicators, and screened out the important influence indicators. Finally, using hierarchical analysis method (AHP), entropy weight method and decision power coefficient to carry out comprehensive weight analysis on the weight of each indicator, so as to summarize the main factors affecting customers' satisfaction with voice service and Internet service.

Jingwen Jiang. Research on Business Satisfaction of Beijing Mobile Customers Based on Comprehensive Weight Evaluation Model. Academic Journal of Business & Management (2024) Vol. 6, Issue 2: 261-267. https://doi.org/10.25236/AJBM.2024.060237.

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