It is self-evident that air transport is one of the most affected industries from the COVID-19 pandemic. Border closures and travel restrictions were put in place to safeguard the traveling public, which result in a considerable drop in air traffic worldwide. Now, with the easing of restrictions, countries are gradually reopening their borders. Airports and airlines are readjusting their regulations and procedures to match with the “new normal”. Meanwhile, they are facing a tough challenge: rebuilding passenger confidence in air travel. Security checkpoint is the most conspicuous and iconic touch-point in almost all airports. However, passengers report a lowest satisfaction rate with security check which is even regarded as the most frustrating part of their journey. To reflect this, it is necessary to focus on solutions that relieve pressure for airport security, specifically, relieve pressure from security screeners as well as passengers. There is no one-size-fit-all solution to the problem. The series of solutions should be emphasized on smart security that is sustainable and scalable.

Zhou Zhang. Smart Solutions to Airport Security in Post-COVID-19 Era. Academic Journal of Business & Management (2022) Vol. 4, Issue 6: 100-106. https://doi.org/10.25236/AJBM.2022.040617.

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