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Academic Journal of Humanities & Social Sciences, 2023, 6(24); doi: 10.25236/AJHSS.2023.062422.

Emotional Labor Strategies of Frontline Social Workers Balancing Authenticity and Occupational Expectations


Hong Chu1, Jialu Chu2

Corresponding Author:
Jialu Chu

1Community Service Management Center, University of Science and Technology Beijing, Beijing, China

2Tianjin College, University of Science and Technology Beijing, Tianjin, China


The frontline social workers are tasked with managing emotions to meet occupational demands. Yet, this emotional labor often gives rise to challenges concerning authenticity and emotional well-being. This research delves into the emotional labor strategies of the frontline social workers, particularly focusing on the delicate equilibrium between adhering to professional expectations and maintaining personal authenticity. Through extensive interviews and meticulous content analysis, it becomes apparent that workers adopt a combination of surface acting and deep acting strategies to navigate the pressures inherent in their roles. Nonetheless, this equilibrium potentially impacts their emotional well-being and the development of their identities. In conclusion, the analysis in this article aims to provide managerial insights, then improve the working experiences and happiness of the social workers.


Emotional labour, Frontline social workers, Authenticity, Occupational demands, Emotional well-being

Cite This Paper

Hong Chu, Jialu Chu. Emotional Labor Strategies of Frontline Social Workers Balancing Authenticity and Occupational Expectations. Academic Journal of Humanities & Social Sciences (2023) Vol. 6, Issue 24: 134-137. https://doi.org/10.25236/AJHSS.2023.062422.


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