This study explores the user experience of MOOC platforms, especially the SPOC mode, among Chinese undergraduates. It finds that students in their second and third years commonly use these platforms for learning. While users appreciate the basic features, they are only moderately satisfied and seek improvements to enhance their learning interest and efficiency. They desire smoother and more efficient platform operations. Users want diverse course offerings, better presentation, and assured quality from the MOOC platforms. Intelligent features like course recommendations and question-answering receive positive feedback. The study suggests that MOOC platforms should enhance personalization, interactivity, and resource quality and collaborate with universities to develop a blended teaching model using new technologies. The discussion proposes leveraging user data and feedback to improve functions, offer personalized experiences, and achieve better learning outcomes.

Xuhui Chen, Jiaqi Liang. Satisfaction with MOOCs platforms and the need for intelligence: Voices from Chinese university undergraduates. International Journal of New Developments in Education (2024), Vol. 6, Issue 8: 37-44. https://doi.org/10.25236/IJNDE.2024.060806.

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