In recent years, mental health has gained increasing attention within academic and societal discourse, with universities playing a critical role in promoting mental well-being among students. This paper presents an analysis of the student mental health service reports from a university over the academic years 2021-2023, focusing specifically on students' use of psychological counseling hotlines and other consultation methods. The study examines the usage patterns, including consultation frequency, preferred communication channels, time distribution, and the demographic variations among students. By comparing the data across three years, the research identifies significant trends, such as the growing demand for mental health services, shifts in preferred consultation methods, and the rise in complex psychological issues reported by students. Furthermore, this paper explores the underlying factors contributing to these trends, including the impact of increased academic and social pressures, heightened awareness of mental health issues, and the influence of external events such as the COVID-19 pandemic. Through this analysis, the paper offers targeted recommendations for improving mental health education and counseling services in universities. Key suggestions include the need for diversified consultation methods, increased psychological service resources, enhanced educational efforts on mental health, and a more personalized approach to addressing the unique needs of different student groups. This research aims to provide empirical evidence and actionable insights to support the optimization of mental health services in higher education institutions, ensuring better mental health outcomes for students.

Qingfang Tan, Hao Zhou. Analysis of Mental Health Education and Counseling Work Based on the Characteristics of Student Use of Psychological Counseling Hotlines. International Journal of New Developments in Education (2025) Vol.7, Issue 2: 9-19. https://doi.org/10.25236/IJNDE.2025.070202.

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