Sichuan University of Media and Communications, Chengdu, 611745, China
The teaching goal of the cabin service and emergency response course is to cultivate the customer-oriented service concept and improve its emergency response ability. There is "zero tolerance" for the quality of any one of the links and elements, and if there is a slight difference, the consequences will be extremely serious. At the same time, it has the difference of commercial services, which is the unity of the two. But at the same time, we will face a problem, that is, people's increasing demand for services and a new level of service quality level requirements. In this way, in the simulation scenario, more professional knowledge can be acquired and higher professional skills can be mastered. China is the core market for the growth of global air transport. In recent years, civil aviation services have shown a high-speed development trend, and the volume of passenger transport continues to rise. With the continuous upgrade of smart mobile devices and Internet technology, civil aviation service enterprises keep up with the trend of the times, providing personalized and diverse service products for passengers to improve their travel experience. Based on the demand direction of modern people for service industry, this paper analyses the current situation of civil aviation service industry based on the corresponding measures and suggestions. This article mainly through the situational teaching method, can further understand, master the related concepts and requirements in civil aviation cabin service, and take special passengers as an example.
Situational teaching; Civil aviation cabin; Special passengers
Li Niwei. Application of Situational Teaching in Civil Aviation Cabin Service —— Taking Special Passenger Service as an Example. Frontiers in Educational Research (2022) Vol. 5, Issue 7: 63-67. https://doi.org/10.25236/FER.2022.050712.
 Xue Linchuan. Research on the Path of Civil Aviation Cabin Service and Cultural Construction from the Perspective of Public Administration. Guide to a Happy Life, no.39, pp. 1, 2020.
 Zhang Tao. The application and reflection of situational teaching mode in vocational education courses-taking the course Civil Aviation Cabin Service for air crew as an example. Journal of Xinjiang Vocational University, vol. 28, no.4, pp. 5, 2020.
 Lei Linghang, Chen Zhuo. Research on the Construction of Civil Aviation Cabin Culture and High-speed Railway EMU Culture. Journal of Civil Aviation Flight Academy of China, vol. 32, no.4, pp. 6, 2021
 Li Li. Deepening verbal communication skills in professional courses-taking civil aviation cabin emergency as an example. Modern Vocational Education, no.1, pp. 2, 2020.
 Yin Xubiao. Research on the Art of Speech Expression and Communication in Civil Aviation Cabin Crisis Handling. Research and Practice of Innovation and Entrepreneurship Theory, no.11, pp. 2, 2020.
 Li Na. Civil Aviation Cabin Service under COVID-19 Epidemic. People of the Times, no.1, pp. 2, 2021.
 Bi Xu. Discussion on the professional qualities that civil aviation cabin announcers should possess. Tomorrow, no.17, pp. 1, 2021
 Mei Zhu. Safety workload analysis of flight attendants in civil aviation cabin. Science and Technology and Innovation, no.10, pp. 2, 2020.
 Yu Changsheng, Yin Xubiao. A Study on the Path of Civil Aviation Cabin Brand and Cultural Construction from the Perspective of Public Management. Modern Marketing: Academy Edition, no.12, pp. 2, 2020.
 Pan Qianqian. Analysis of countermeasures to improve the service quality of civil aviation cabin. China Flight, no.6, pp. 1, 2020.