Welcome to Francis Academic Press

Academic Journal of Engineering and Technology Science, 2019, 2(3); doi: 10.25236/AJETS.020056.

China's Third-Party Logistics Service Quality Management Improvement

Author(s)

Yaoyao Wang

Corresponding Author:
Yaoyao Wang
Affiliation(s)

School of Management, Shanghai University, Shanghai, China
wyyscrg@163.com

Abstract

This article based on third-party logistics service quality as the breakthrough point, from the perspective of customer demand, on the basis of the SERVQUAL scale is improved from three indicators, customer evaluation index, the enterprise service evaluation index, evaluation index and service process for existing third-party logistics providers and operators put forward opinions and Suggestions of strengthening the service quality management, improve the service quality of third-party logistics in our country at present.

Keywords

Third-party logistics, Service quality, Customer demand

Cite This Paper

Yaoyao Wang. China's Third-Party Logistics Service Quality Management Improvement. Academic Journal of Engineering and Technology Science (2019) Vol. 2 Issue 3: 66-72. https://doi.org/10.25236/AJETS.020056.

References

[1] Wang Ziqin. Modern logistics management [M], Beijing, electronic industry press, 2002: 25
[2] Wu Jie, Chen Junlan. Quality management overview of third-party logistics [A]. Logistics technology 2011. 118-120
[3] Song Hua, Hu Zuohao, modern logistics and supply chain management [M], Beijing: economic management press, 2000: 199
[4] Huazhong sheng. Logistics service operation management [M]. Beijing: TsingHua University press, 2009: 27-29.
[5] Jin Zhen. Comprehensive understanding of logistics services [A]. Circulation research, 2000. 6: 21
[6] Liang jian. Evaluation and selection of third-party logistics enterprises [A]. East China economic management, 2004.12.140
[7] Morgan Stanley, China Logistics Report, Morgan Stanley Equity Research, Asia/Pacific [J], 2001: 2-12
[8] The third and fourth survey of China's logistics market