Academic Journal of Engineering and Technology Science, 2019, 2(3); doi: 10.25236/AJETS.020056.
Yaoyao Wang
School of Management, Shanghai University, Shanghai, China
[email protected]
This article based on third-party logistics service quality as the breakthrough point, from the perspective of customer demand, on the basis of the SERVQUAL scale is improved from three indicators, customer evaluation index, the enterprise service evaluation index, evaluation index and service process for existing third-party logistics providers and operators put forward opinions and Suggestions of strengthening the service quality management, improve the service quality of third-party logistics in our country at present.
Third-party logistics, Service quality, Customer demand
Yaoyao Wang. China's Third-Party Logistics Service Quality Management Improvement. Academic Journal of Engineering and Technology Science (2019) Vol. 2 Issue 3: 66-72. https://doi.org/10.25236/AJETS.020056.
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