Frontiers in Educational Research, 2023, 6(1); doi: 10.25236/FER.2023.060107.
Zhixin Xie1, Chen Qian2
1Guangdong Polytechnic of Water Resources and Electric Engineering, Guangzhou, 510635, China
2Guangdong Polytechnic of Water Resources and Electric Engineering, Guangzhou, 510635, China
Due to different research tools, research objects and research periods, the research conclusions on the evaluation index system of China's higher vocational education service quality are quite different. Taking nearly 10000 students from a vocational college in Guangdong Province as samples and based on the SERVPERP model, this study revised the six dimensions scale of higher vocational education service quality, and discussed the optimization and application of the six dimensions through comparative analysis with other research conclusions.
Service quality, Measurement dimension, Higher Vocational Education
Zhixin Xie, Chen Qian. Service Quality Dimensions of Higher Vocational Education: Based on a Survey of a Public Vocational College in South China. Frontiers in Educational Research (2023) Vol. 6, Issue 1: 40-46. https://doi.org/10.25236/FER.2023.060107.
[1] W.M. Ma(2009). Evaluation model and its construction of service quality in higher education . Modern Education Management. no.1, p.62-64.
[2] Y.J.Song(2009). Quantitative research on perceived quality of higher vocational education service. Chinese Vocational and Technical Education. no.1, p.38-40.
[3] C.Z.Hong(2007). A study on higher education service quality of and students' satisfaction.Xiamen : Xiamen University.
[4] J.Li,N.Zhao and Y.Li(2017). An Empirical Study on Higher Vocational Education Quality from the Perspective of Student Complaints -- Based on the 8P Service Marketing Element Model. Journal of Vocational Education.no.24,p. 18-24．
[5] M.L.Chiang(2012). Empirical Research on Methods of Identification for the Driving Factors of Customer Perceived Value of Higher Vocational Education. Research in Higher Education of Engineering,no.2,p.141-145.
[6] H.Ouyang(2012). An Empirical Research on Service Quality of Higher Vocational Education—A Sample Survey of Graduates of Vocational Colleges in 27 Provinces. Educational research. no.7,p.51-58.
[7] Q.C.Sun(2020). Research on the Strategy of Inproving the Quality of Higher Vocation Based on SERVQUAL-IPA. Journal of Hechi University. vol.40, no.6, p.78-86.
[8] A.X.Liu(2020). The Diagnosis and improvement of employment service quality in A higher vocational college.Guangzhou : South China University of Technology.
[9] G.P.Li, M.X.Sun, N.Jiang and L.W.Li (2019). Application of Service Quality Gap Model in Quality Management of Vocational Nursing Education. Journal of Yueyang Vocational Technical College.Vol.34, no.3,p.6-9.
[10] X.Y.Yu(2019). Research on the Improvement of Education Service Quality ofInternational Students in Higher Vocational Colleges-- Taking Liuzhou C College as the Example.Liuzhou : Guangxi Normal University.
[11] J. Joseph Cronin, Jr&Steven A. Taylor (1992) Measuring Service Quality: A Reexamination and Extension. Journal of Marketing. Vol. 56, p. 55-68.
[12] H. Hui, C. Wang (2019). Evaluation and analysis of educational service quality in higher vocational colleges. Education Modernization. no.78, p. 222-224